Privacy

Voyager85 Privacy Statement

This privacy notice describes how Voyager85 (“our”, “us”, “we”) collects, stores, and processes personal data of our website users, customers, prospective customers and those making and enquiry (“you”, “your”). We are committed to protecting your privacy and personal data and are therefore transparent regarding the data we collect, where the data is stored, how the data is processed, and how the data is collected. The following notice details all of the above, setting out our obligations under both the General Data Protection Regulations 2016/679 (“GDPR”) and the Data Protection Act 2018 (“DPA”).

We will always give you the option not to receive marketing communications from us whenever you hand over your data to us (email address or phone number). We will never send you unsolicited ‘junk’ communications (emails or texts), or share your data with anyone else who might. We will not sell your information to third parties.

From time to time, as the law changes in the UK, we may be required to update this privacy policy and we will do so without giving notice.

What information we may collect from you?

We collect information about you and your vehicle when you engage with our website or make contact with us. We only collect information that is necessary for the purpose you are providing it for.

The information we collect includes some or all of the following:

Basic personal details including your name, contact number, email address, postal address, and preferred method of contact.
Information about your vehicle including the registration number, VIN, service history and mileage, for the purposes of part exchanges.
Marketing and communication preferences.
For users of our website your IP address, the pages you visited on our website and how long you visited us for, your GPS location (where you have permitted access to this), the internet browser and devices you are using, cookie, pixels or beacon information and the website address from which you accessed our website.

How the data is collected and how we use this information?

Personal data may come from information you provide when making an order or enquiry, in email and telephone conversations with our staff.

We will only process information that is necessary for the purpose for which it has been collected. We will always give you the option not to receive marketing communications from us and you can withdraw your consent or object at any time.

Purposes and lawful basis of processing

We use information held about you in a number of ways, including:

Making enquiries about a vehicle that you may wish to part exchange. (Our lawful basis for the collection and processing of your personal data is for taking steps to enter into a contract with you.)
Your purchase of a vehicle from us. (Your lawful basis for this is to enter into a contract with you.)
To understand how you use our website. (Our lawful basis for this is for helping us to make our website more efficient.)

Legal Obligation

We may need to process your personal information to comply with our legal requirements (for example, to register your car with the DVLA). This will be the only time that your data is shared with third party.

How do we share this information?

The only time that we will ever share your information will be when letting the DVLA know about the purchase of a vehicle, or if there are outstanding fines, like speeding fines or parking fines.

How the data is stored

All of the personal data that we collect is stored in a password protected folder in an online space. The only people who have access to this data are senior staff. This way, your data is kept secure and there are security measures in place to ensure accidental loss or your information being used in an unauthorised way.

How long we keep your personal data

We will hold your information for 18 months, or until you request that we delete it. If you would like to have your data removed from our system, you can email: sales@voyager85.co.uk

CookiesWe use cookies to enable us to optimise the ease of use of our website. Cookies are small files that are stored on your hard drive. They help users to navigate a website. Cookies also help us to identify the most popular sections of our website. Cookies can be used to determine whether you have used our website in the past. Only the cookie on your computer is identified.

Most browsers automatically accept cookies. You can prevent cookies from being stored on your hard drive by setting your browser to not accept cookies. The exact instructions for this can be found in the manual for your browser. You can delete cookies already on your hard drive at any time. If you choose not to accept cookies, you can still visit our website, however, this may result in a reduced availability of the services provided by our web site.

Analytics Cookies

These cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site, using a service provided by Google Analytics.

Rights of Access, Correction, and Erasure

Under the GDPR, you have a number of important rights, including the right to access the personal data we hold about you, and to request corrections or partial/full erasure.

To request a correction or erasure, please email: sales@voyager85.co.uk

Your rights under the GDPR are:

The right to be informed.
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
Rights concerning automated decision making and profiling

You can exercise the above rights and/or manage your information by contacting us using the details below:

How to Complain

We hope that there is no need to complain, but should the need arise, you can do so by emailing: sales@voyager85.co.uk

Please make your subject reference: “Complaint”